Connecting Jira (Server / DC)

Troopr Slack integration for Jira fully support supports Jira Server and Data Center for both Jira Software and Jira Service Desk integration. Full functionality of Troopr's Slack integration is available for Jira Server / Data Center.

Step 1: Whitelist Troopr IP addresses

Before you get started, let us ensure that Troopr Servers are reachable from your Jira Server host. You will likely have to whitelist Troopr host IP addresses to get started.

For Inbound from Troopr Server(s)
54.212.48.54
For outbound to Troopr Servers (for webhook)
44.230.224.252 443
13.127.66.168 443

Step 2: Connect to Jira Server (Jira Server Slack integration)

To get started, you can navigate to Jira "Connection" page by navigating to Troopr web app and then to "Jira Bot" then choose the "Connection" tab on the left sidebar.

Choose "New Jira Server/Data Center Connection" to start the connection workflow. It is recommended that you use a dedicated Jira account with admin privileges to setup this connection.

Follow instructions on the screen to complete the Jira Server connection setup. Once done, you should see connection status in the "Account" section of the "Connection" page.

Enter Jira URL

After clicking on connect, you will be redirected to the Jira connection page, enter your Jira domain and click “Next”

Create Jira App Link

In this step, you will have to create a Jira App link from your domain to https://app.troopr.io. Follow the instructions given on this page to create the Jira App link and click on Next.

Configure the Jira App Link

Follow the instructions on this page to Configure the created link and click “Next”

Secure the Link

In the final step, secure the created link and click “Connect”

Once done, you should see connection status in the "Account" section of the "Connection" page.